Reference

Privacy Control Before You Join

Your account details, wallet records and game activity are covered by one Privacy Policy before you open the lobby.

DANA record handlingOVO wallet privacyGoPay activity checksQRIS transaction care

What This Privacy Policy Covers

bighoki88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy explains how we collect, use, store and share data linked to your bighoki88 account. We collect details you enter during account creation, login records from your device, wallet references from DANA, OVO, GoPay and QRIS, and activity data from areas such as Live

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Dealer Lobby, Aviator, Hi Lo, Super Bingo, Fish Hunter and Boxing Betting. We use that data to run your account, confirm wallet actions, respond to support requests, reduce misuse and meet record duties that apply to our service. Service access depends on local law, and our
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privacy handling follows that same rule. We do not sell your account data. If we work with payment, hosting, fraud-control or customer-service vendors, they receive only the data needed for that task.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach Us About Your Data

A privacy request should reach the team that can check your account record, not a general inbox. Use live chat from the account menu, email support from the Help page, or send your request through WhatsApp support when available. We handle privacy messages from 09:00 to 23:00 WIB and may ask you to confirm your account email, phone number or last wallet method before changing any data.

Team online

Live chat

Open the account menu, choose Help, then select live chat for privacy questions. We may ask for your username and last login device before we discuss account data or wallet-linked records.

Email request

Use the support email shown in your Help page for correction, access or deletion requests. Include your registered email, phone number and the payment rail involved, such as DANA or QRIS.

WhatsApp support

When WhatsApp support is shown inside your account, use it for quick privacy follow-up. Do not send passwords, PINs or full wallet screenshots; our team only needs limited account checks.

ACCOUNT CONTROLS

How We Protect Your Account Data

Privacy work is part of account operation, not a side document. We separate wallet records from login security checks, keep cookie choices tied to your browser, and limit staff access to cases…

Account data

We keep the details you submit during account creation, including username, phone number and email. If you ask us to correct them, we confirm account control before editing the record.

Wallet records

DANA, OVO, GoPay and QRIS references are used to match deposits and withdrawals to your account. We store payment markers, not your private wallet PIN or banking password.

Cookies

Cookies help keep you logged in, remember device sessions and spot unusual account access. You can clear them in Chrome or Safari settings, then sign in again with your account details.

Game activity

Records from Aviator, Live Dealer Lobby, Hi Lo and other rooms help us settle rounds, check disputes and keep your balance history accurate. Privacy access to those records is restricted.

Retention period

We keep account, wallet and support records only as long as needed for service operation, dispute checks and legal record duties. When retention ends, we delete or anonymise the record.

Change requests

If you need access, correction or deletion, contact support from your logged-in account when possible. We verify your identity first so another person cannot change your data.

Common Privacy Policy Questions Answered

These answers focus only on how we handle your data. They cover account creation, wallet records, cookies, security checks, support access and privacy requests. If your question involves a specific transaction, send the date, payment rail and account username so we can find the record faster without asking for private wallet credentials.

We collect the details needed to create and operate your account, such as username, phone number, email, password record and login signals. We also record device, session and wallet activity tied to your account.

No. We store transaction references and account matching data for DANA, OVO, GoPay and QRIS activity. Your wallet PIN, app password and private banking credentials should never be sent to our support team.

Send a request through live chat or the support email shown inside your account. We confirm your account control first, then prepare data linked to your profile, wallet references, login records and support contact history.

Yes, you can ask support to correct account contact details. We may verify your registered email, phone number, recent login device or last wallet rail before updating the account record.

Cookies keep your session active, remember basic account preferences and help flag unusual login behaviour. If you clear cookies in Chrome or Safari, you may need to log in again before using the lobby.

Access is limited to staff or vendors who need the record for account operation, dispute handling or security checks. Activity from Live Dealer Lobby, Aviator or Fish Hunter is not used outside those purposes.

Contact support from your account and state that you want deletion. Some records may need to be kept for dispute handling, wallet reconciliation or legal duties before deletion or anonymisation can happen.

Privacy Control Before You Join

Reach Us About Your Data

Live chat

Email request

WhatsApp support

How We Protect Your Account Data

Account data

Wallet records

Cookies

Game activity

Retention period

Change requests

Common Privacy Policy Questions Answered

01 What data do you collect when I open an account?

02 Do you store my DANA, OVO, GoPay or QRIS PIN?

03 How can I ask for a copy of my account data?

04 Can I correct my phone number or email?

05 Why do you use cookies on mobile browsers?

06 Who can see my game activity data?

07 How do I request deletion of my data?

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